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Get In Touch

General Enquiries: info@frenchparfumerie.co.za

Accounts Enquiries: accounts@frenchparfumerie.co.za

Become a Stockist: sales@frenchparfumerie.co.za

Become an Independent Reseller: resellers@frenchparfumerie.co.za

You can also reach our Cape Town store and head office on 021 418 1080

Whatsapp: +27699001261

Or leave your details using the button below and we will contact you…

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    Discover more about The French Parfumerie as we answer our most asked questions.

    Frequently Asked Questions

    Who is The French Parfumerie?

    The French Parfumerie fragrance products are made from the finest ingredients, hand-picked in Grasse, France, the perfume capital of the world. Our products are for Her, for Him, for All, for Home and Gifting.

     

    What started in 2016 as a vision to bring the fragrances of France to South Africa has resulted in nationwide distribution. And it’s all thanks to our supporters who have shared, recommended and supported us over the years.

     

    Experience French fragrances every day with our range of accessible fragrance products.

     

    Order fragrance products to be shipped directly to you via our online store or find a stockist near you to do your scent shopping in person.

    What is the TFP difference?

    Imagine being transported to the picturesque town of Grasse, France, the perfume capital of the world. Where the air is filled with the intoxicating scents of jasmine, rose, and lavender.

     

    The TFP difference is…

    • Ingredients imported from Grasse, France. 
    • Long-lasting, oil-based fragrances
    • Cruelty-free, always have been, always will be. 
    • Owned by women, run by women.


    You don’t have to go all the way to France… Bring the scents of France to you instead.

    What are “inspired by” fragrances?

    Some of The French Parfumerie fragrances may indicate that they are “inspired by” another fragrance. This means that the notes in a particular fragrance resemble the notes of another fragrance. The reference is not intended to indicate that it is exactly the same, but is intended to be a guide.

     

    The French Parfumerie is an independent brand not affiliated with the brands some of our fragrances are inspired by or similar to.

    Where are The French Parfumerie products available?

    The French Parfumerie products are sold via our online store and at pharmacies, supermarkets, and gift stores in almost every town of South Africa. Find a stockist near you.

    How long will it take for my order to be dispatched?

    As soon as you receive the email confirming your order, the countdown in our dispatch department starts ticking. Unless placed over the weekend or on public holidays, your order will be dispatched within 24 hours of confirmation. The dispatch time may increase to a maximum of 48 hours during public holidays, weekends and peak seasons.

    How long will delivery take?

    Deliveries to central locations take between two to three working days and deliveries to regional locations, that are not in a capital city, take between three to five working days. However, our orders are often delivered in less time than the times specified above.

     

    If you have any questions about an existing order, please reach out to info@frenchparfumerie.co.za.

    How do I track my order?

    Once your order has been sent out you will receive a tracking number via email to track your parcel. Please check your spam folder if you can’t see this email!

     

    If you’re having an issue tracking an existing order, please reach out to info@frenchparfumerie.co.za.

    Can I send my order as a gift?

    Of course! At checkout, click “Ship to a different address” There you can add all of the information of your gift recipient and write a special message. Always remember to check “Yes” Under the question “Is this a gift?” in this section.

    Can I try the product out before I buy it?

    You are welcome to visit any of our stockists and try the testers they have available to find your signature scent!

    What is TFP’s product offering?

    The French Parfumerie’s range includes fragrance products for Her, for Him, for All, for Home and Gifting. Although we are best known for our large range of Eau de Parfum fragrances that were launched in 2016, we are excited to have recently launched ranges for home and gifting.

    Do you have any discounts available?

    Keep an eye on our Instagram, Facebook and website to know when our next sale is happening. If you’re a first time buyer, you can sign up here for a 10% off discount code.

    GoHighLevel