PRIVACY POLICY:

This Privacy Policy is published by Scentelle (Pty) Ltd t/a The French Parfumerie in terms of the Protection of Personal Information Act 2013 (‘POPIA’). It serves to explain how we obtain, use and disclose your personal information, in accordance with the requirements of POPIA.

At The French Parfumerie, we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.

About us

Our details are as follows:

Scentelle (Pty) Ltd t/a The French Parfumerie

Physical address: Shop 16A3 Somerset Square, 55 Somerset Road, 8051.

Postal address: same as above

Contact number: 021 418 1080

Email address: sales@frenchparfumerie.co.za

If you have any questions about this privacy policy, please contact us using the details above.

The information we collect

The personal information we may collect from you is listed below.

– Full names

– Email address

– IP address/addresses

– Browser details (processing via website)

– Telephone number (landline)

– Mobile phone number

– Bank account number

– Name of account holder

– Type of account

– Name and branch of bank

– Branch code

– Home address or recipient’s address

Giving us this personal information is voluntary. However, if you do not give us this information, we may be unable to provide our products to you.

We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

How we use your information

We will use your personal information only for the purposes for which it was collected and agreed with you. These purposes include:

– Personalising your experience of our products.

– Improving our products.

– Improving our customer service.

– Entering into any contract with you.

– Performing any contractual obligations we owe to you.

– Processing payments.

– Sending emails and other marketing communications about our other products.

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

• Physical security.
• Computer and network security.
• Access to personal information.
• Secure communications.
• Retention and disposal of information.
• Acceptable usage of personal information.
• Monitoring access and usage of private information.
• Investigating and reacting to security incidents.

The French Parfumerie uses a third party payment service provider, PayFast. We do not store credit card information.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Your Rights: Access to information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.

Please note that any such access request may be subject to a payment of a legally allowable fee.

Correction of your information

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

Changes to our privacy policy

This privacy policy is subject to change and the latest version will always be available for review on our website.